# Event Details - **Event Name**: New York | International Women’s Day, Global CX Lab - **Event Start and End Date**: Fri, 13 Mar, 2026 at 09:00 am – Fri, 13 Mar, 2026 at 12:00 pm - **Event Description**: WiCX New York is bringing together women who will shape how CX, contact centres, data and AI are built inside organisations.About this EventWiCX New York is an invitation-only International Women’s Day CX Lab bringing together women who will shape how customer experience, contact centres, data and AI are built inside organisations.This three-hour, in-person session creates a rare thinking space for women working across CX, design, insight and technology to step out of delivery mode and examine the real decisions they are being asked to make — often under intense pressure to “just do AI.”AI promises speed, efficiency and scale. But AI does not fix weak design — it amplifies it. Poor journeys, biased data and broken processes don’t disappear when automated; they multiply. In sectors where trust, fairness and regulatory scrutiny matter, the consequences of getting this wrong are significant.This WiCX New York CX Lab brings together women from across industries to explore how Responsible CX by Design shows up in practice — across both customer-facing and employee-facing journeys.The experience includes:Networking with peers working on similar challenges and plenty of delicious refreshments.A curated panel on Responsible AI in Customer ExperienceFacilitated Open Space breakout conversationsAnd shared learning that will help shape Women in CX’s global agenda for Responsible CX by Design, influencing the priorities, themes and conversations that define our content and events programme in 2026 and beyond.Featuring a dynamic panel hosted by WiCX Founder and CEO, Clare Muscutt, joined by:, Senior Manager, Digital CX, Macy’s, CEO and Co-Founder, Thematic, VP, Customer Growth, QuiqThis is not an IWD networking event or performative inspiration theatre.It is a working session for women who are actively involved in shaping CX and technology inside their organisations.Attendance is curated. Tickets are free. And every voice in the room contributes to what the future of Responsible CX becomes.Because the future of AI in customer experience is being designed right now — and it shouldn’t be shaped only by tech bros or the loudest voices in the room. ? https://cdn-az.allevents.in/events10/banners/6110c860-1413-11f1-8750-ff9743e5691c-rimg-w1200-h675-dc493a60-gmir.jpg - **Event URL**: https://allevents.in/new-york/new-york-|-international-women’s-day-global-cx-lab/100001983864213266 - **Event Categories**: Art, Theatre - **Interested Audience**: - total_interested_count: 0 ## Ticket Details - **Ticket Price Range**: min: 0, max: 0, currency: GBP ## Event venue details - **city**: New York - **state**: NY - **country**: United States - **location**: Luminary - **lat**: 40.7463197 - **long**: -73.98828689999999 - **full address**: Luminary, 1204 Broadway, New York, United States ## Event gallery - **Alt text**: New York | International Women’s Day, Global CX Lab - **Image URL**: https://cdn-az.allevents.in/events4/banners/ab38a812a08a85a8fdf230b1443bcd00ddd5825cd9190082de81f4cc844a3698-rimg-w1200-h675-dc473a5e-gmir.jpg?v=1772220910 ## FAQs - **Q**: When and where is New York | International Women’s Day, Global CX Lab being held? - **A:** New York | International Women’s Day, Global CX Lab takes place on Fri, 13 Mar, 2026 at 09:00 am to Fri, 13 Mar, 2026 at 12:00 pm at Luminary, 1204 Broadway, New York, United States. - **Q**: Who is organizing New York | International Women’s Day, Global CX Lab? - **A:** New York | International Women’s Day, Global CX Lab is organized by Clare Muscutt. ## Structured Data (JSON-LD) ```json [ { "@context": "https://schema.org", "@type": "Event", "name": "New York | International Women’s Day, Global CX Lab", "image": "https://cdn-az.allevents.in/events4/banners/ab38a812a08a85a8fdf230b1443bcd00ddd5825cd9190082de81f4cc844a3698-rimg-w1200-h675-dc473a5e-gmir.jpg?v=1772220910", "startDate": "2026-03-13", "endDate": "2026-03-13", "url": "https://allevents.in/new-york/new-york-|-international-women’s-day-global-cx-lab/100001983864213266", "location": { "@type": "Place", "name": "Luminary", "address": { "@type": "PostalAddress", "streetAddress": "1204 Broadway", "postalCode": "10001", "addressLocality": "New York", "addressRegion": "NY", "addressCountry": "US" }, "geo": { "@type": "GeoCoordinates", "latitude": "40.7463197", "longitude": "-73.98828689999999" } }, "eventAttendanceMode": "https://schema.org/OfflineEventAttendanceMode", "description": "WiCX New York is bringing together women who will shape how CX, contact centres, data and AI are built inside organisations.", "offers": [ { "@type": "AggregateOffer", "availability": "https://schema.org/InStock", "priceCurrency": "GBP", "availabilityStarts": "2026-04-07", "availabilityEnds": "2026-03-13", "validFrom": "2026-04-07", "lowPrice": "0.00", "highPrice": "0.00", "price": "0.00", "url": "https://allevents.in/new-york/new-york-|-international-women’s-day-global-cx-lab/100001983864213266" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "GBP", "availabilityStarts": "2026-04-07", "availabilityEnds": "", "validFrom": "2026-04-07", "url": "https://allevents.in/new-york/new-york-|-international-women’s-day-global-cx-lab/100001983864213266", "price": 0, "name": "Register Interest" } ], "organizer": [ { "@type": "Organization", "name": "Clare Muscutt", "url": "https://allevents.in/org/clare-muscutt/20991917", "description": "Customer Centricity World Series winner of CX Professional of the Year 2022, Clare Muscutt, is internationally recognised as ‘the thought leader who did the job’ and delivered multi award-winning commercial results, leading Customer Experience for some of the world’s biggest companies in hospitality, retail, and B2B. Including Whitbread, Sainsburys, and Compass Group. In 2017 she founded her own CX design agency based in London and travelled the world as a global consultant and keynote speaker. During the pandemic she turned her hand to digital content creation as the host of the Inspiring Women in CX podcast, before making the leap into her first tech-startup, by founding the world’s first online membership community for women in customer experience. She’s now the CEO of this rapidly expanding global scale-up, uniting women from more than 50 countries to support one another on the path to CX Mastery. " } ] } ] ```